Contact the emergency center according to your geographical location (contact numbers are in the voucher or travel policy) within 24 hours of the emergency. The GA Travel Assist emergency services center will tell the passenger what to do or where to go. Failure to comply with this protocol results in the loss of any right or claim of the beneficiary.

You must report the fact to the doctor, up to 24 hours after disembarking at the first port you arrive at.

You must call through the international operator of the country where the Beneficiary is located requesting reverse charging to the United States telephone number indicated in the contact telephone numbers of the voucher, also, through electronic means such as E-mail, WhatsApp and Skype

You must request the P.I.R.from your airline. (Property Irregularity Report or Claim for Loss of Baggage) and an original copy of the receipt of the compensation of the airline. In addition to immediately reporting the event to the GA Travel Assist emergency service center (contact numbers of the voucher).

Applies if the beneficiary’s flight is delayed for more than 6 consecutive hours originally scheduled for him and just as there is no alternative transportation will be refunded to the stop coverage only agreed on hotel costs, meals and communications.

GA TRAVEL ASSIST will cover the penalties for canceling in advance a trip known as a tour, tour package, excursion, air tickets and cruises organized by a recognized professional tour operator in the trip’s destination. To be eligible for these benefits the holder must: Acquire the plan a maximum of 72 hours after the first payment of the tour services that could be canceled and notify GA TRAVEL ASSIST in a maximum of 24 hours after the event of the cancelation occurs.

The causes are justified for the purposes of the present benefit:

1. Death, accident or serious (non-preexistent) illness of the Beneficiary or immediate family member (spouse, children, parents, siblings).
2.  Being summoned to testify in a court or selected for Jury duty.
3. Damages to the Beneficiaries primary residence or professional place of work caused by fire,burglary, vandalism or Force of Nature causing damage to such an extent as to render them uninhabitable and consequently requires the presence of the Beneficiary.
4. Medical quarantine which prohibits the Beneficiary from leaving the country.
5. Proven job dismissal of the Beneficiary, dated after the acquisition of the voucher.
6. Emergency call to provide military, medical or public service.
7. For epidemic, natural disaster or volcanic ashes. In the cases of cruise products, the emission of volcanic ashes will not be a valid reason to access this benefit.

If contemplated within the voucher, the Beneficiary may cancel the trip in advance for the following reasons:

1. In case of hospitalization for positive diagnosis of COVID-19 of the Beneficiary, travel companion or family member in the first degree of consanguinity. In any case, the Voucher must be issued at least 14 days before the date of departure, or
   effective date, whichever comes first.