Traveler's glossary
The terms of your insurance, explained simply. Search for a word or filter by letter.
24/7 call center
Support center with multilingual operators that answers emergencies at any hour, every day.
Acute illness
A sudden, short-lived condition, such as an infection or a fever. It is what the medical assistance for non-pre-existing illness covers.
Additional benefits
Extra coverage that can be added to the base plan, such as VIP lounge for delays, luggage or trip cancellation.
Amateur sports
Non-professional sports activity that your plan covers during the trip.
Beneficiary
The person named on the voucher who is entitled to the plan's coverage. Services are exclusive to them.
Certain Underwriters at Lloyd's
The insurance backing of GA Travel Assist, a worldwide leader.
Collect call
A call paid by the person receiving it. It lets you reach the center when there is no toll-free line in the country where you are.
Compensation
Payment or reimbursement due when a covered event occurs, up to your plan's limit and against receipts.
Coverage limit
The maximum amount the plan pays for a benefit. It is shown on your voucher and in the benefits table.
Delayed or canceled flight
If the delay exceeds 6 consecutive hours and there is no other option, hotel, meals and communications are reimbursed against receipts and an airline certificate.
Emergency Center
The service you must call within 24 hours of an event. It tells you what to do and coordinates your care.
General terms and conditions
Document with the conditions, scope and exclusions of your plan. You can download it from the emergency section.
Immediate family member
Parents, children, siblings or spouse. Taken into account in the reasons for trip cancellation.
Justified reasons
Accepted reasons to cancel a booked trip: death or serious non-pre-existing illness, court summons, damage to your home, medical quarantine, verified job dismissal, emergency call-up or catastrophes.
Long stay
Plan to stay between 60 and 365 days outside your home country. Age limit: 65.
Medical assistance
Care for accidents or acute illness during your trip: consultations, tests and hospital stays, always authorized by the GA Travel Assist Medical Department.
Multi-trip
Annual plan with trips of 30, 45 or 90 days each. Usually purchased by a company, agency or institution to assign days to its users.
P.I.R. form
Property Irregularity Report. The luggage-loss claim the airline gives you, which you must submit to receive compensation.
Pre-existing condition
A health condition that already existed before you purchased the plan. The plans include specific medical assistance for it.
Senior Exclusive
Plan for travelers aged 86 to 99, for trips of 3 to 59 days with worldwide coverage.
Short trip
Plan for trips of 3 to 90 days, with worldwide coverage and an age limit of 85.
Telemedicine
Virtual medical consultation that the center arranges as a first step in case of symptoms, for example of COVID-19.
Toll free
A phone number that is free for the caller. If your country doesn't have one, you can use a collect call.
Trip cancellation
Reimbursement of penalties for canceling tours, travel packages, excursions, airline tickets and cruises, for justified reasons.
VIP lounge
Airport lounge you can enter if your flight is delayed 60 minutes or more, by registering the flight 7 hours in advance.
Voucher or travel policy
The document you receive when you purchase. It includes your coverage, validity and the emergency phone numbers for your location.
Worldwide geographic coverage
Your plan protects you at any destination in the world.
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